The Yellow Van Company

Proud members of TrustATrader 5-star rated

Why all the Yellow?

At The Yellow Van Company, we’re a London-based, family-run removals firm built on trust, reliability and the personal touch. Read on for the story behind the company — straight from our founder Luke.

Luke, founder and owner of The Yellow Van Company, standing in front of a branded yellow removals van in London — family-run London removals company since 2011 — Luke — founder and owner of The Yellow Van Company.

A note from Luke — owner

“Hi, I’m Luke. I started The Yellow Van Company back in 2011 with one van, a phone and a promise that we’d treat every customer’s belongings the way we’d treat our own.

Fourteen years later, we’ve grown to a fleet of eight branded yellow vans and a team I’m genuinely proud of — uniformed, long-serving, and trained to do this job properly. But the company is still family-run, and you’ll still get me or someone in the family on the phone when you call. No call centres, no automated chats, no being passed around.

Moving is one of the most stressful things you’ll do. My job — and my team’s job — is to take that weight off you. We turn up when we said we would. We protect your floors and your fragiles. We handle the paperwork. We keep you posted at every step. And we never charge you for anything we didn’t agree on up front.

Over 8,000 positive reviews across Google, TrustATrader and Trustpilot — that’s real London families and businesses telling their story. Read a few of them. Then give us a ring and we’ll have a proper chat about your move.”

— Luke, Founder & Owner, The Yellow Van Company

Our goal is to build lasting partnerships, ensuring our clients return to us for every life milestone. We want you to confidently refer The Yellow Van to family and friends for professional house removals, and to your colleagues for commercial office removals.

From residential moves to dedicated B2B relocation services, we strive to be the only removals company you ever need. Whether it’s a family home or a corporate headquarters, we deliver the same level of trust, reliability, and expertise every time.

Based in London with our base in Mitcham, we’re an established removals and logistics provider for homeowners and businesses alike. We specialise in everything from 1-5 bedroom house moves to dedicated commercial transport, with versatile Large Transit and Luton vehicles in our fleet.

Although we’re a London-based company, we’re not limited to jobs only in London. We do pickups from anywhere in England, Wales & Scotland and bring you back to London, or vice versa.

Don’t just take our word for it—take a moment to peruse our 8000+ positive online reviews. Our reputation is built on delivering a premium, reliable service that handles every aspect of your relocation with the utmost care.

The most efficient way to pack for a move

If you're planning a move, you're probably wondering how to pack most efficiently. After all, the less time you spend packing, the more time you'll have for other things (like unpacking at your new place!). Here are some tips to help you get started.

Get rid of anything you don't need before packing

It’s easy to get overwhelmed by the sheer amount of stuff you have to manage during this transitional period. To make moving easier and faster, it is wise to take time beforehand to review what you own and remove anything you don’t need or use.

Releasing items that no longer serve a purpose will decrease the number of things you have to pack, move, and unpack later. Going through your belongings before moving will provide one less source of stress when you begin the process of settling into your new home.

Sort your belongings into categories

It pays to sort your belongings into categories. That way, you know exactly what goes where - you can easily identify what items are moving with you and where they should go in your new home. Not only that but having an organized system of categorization makes it easier to pack, unpack and unload during the moving process for a much smoother transition.

Making sure all your belongings are sorted will reduce stress and give you more peace of mind when moving day arrives.

Label all your boxes according to contents and room

Streamlining the moving process is easy with a little organization. Taking the time to label all your moving boxes with what's inside and which room they should go in can save you a lot of time and energy when settling into your new space.

Having this information ready to go when it's time to unbox can help ensure that everything gets put in its proper place quickly and efficiently, making the moving process simpler and less stressful.

Pack boxes according to size

Packing items according to size and weight is a great way to ensure that your items are securely protected during transportation. By using smaller boxes for heavier items and larger ones for lighter ones, you can take extra precautions to prevent breakage due to incorrect packaging.

This also helps prevent strain on carriers lifting these packages, reducing the risk of injury due to heavy loads. Understanding how different sizes and weights can affect an item being moved is an important part of protecting your belongings while they are on the move.

Use bubble wrap or packing peanuts

To ensure that no damage comes to any of your belongings during the move, ensure that all gaps in the box are filled with either bubble wrap or packing peanuts. Not only will this protect sensitive items from jarring and moving around inside the box, but it'll also add more stability so that you won't risk having your boxes collapse while they are transported.

After packing each item in the box, use bubble wrap and/or packing peanuts to fill up any remaining empty spaces and give yourself peace of mind in knowing everything is well secured for the move.

Tape up all the boxes securely before stacking them in the moving truck

Taking the time to tape up all the boxes securely before stacking them in the moving truck is a crucial step and should not be overlooked. Not only does taping the boxes securely provide more stability for stacking, but it also ensures that nothing will fall out of place during transport.

Taking this extra careful step to ensure that everything is carefully sealed and prepared for loading can greatly reduce the stress of a move and make for a smoother transition overall.

We'll be happy to answer any question.

It doesn’t matter how silly you think the question may be, let us help you so you can have peace of mind. Even if it doesn’t necessarily have everything to do with your move our team have a wealth of experience. Like the saying goes; it doesn’t hurt to ask.

Can the price go up after I book?

The accuracy of what you tell us is important when it comes to this. So long as the job is as you described it then the answer is NO.

But should your booking take longer than you initially requested, you need us to take things up floors that were not mentioned when booking or if you need us to do additional stops then this would incur additional charges.
Which areas do you pick up from?

We will collect from anywhere in England, Wales, and Scotland and so long as you are coming back to London then it’s all factored into your quote.

Should all of your addresses fall outside of London there will be additional cost, but this will again be factored into the quote that you do with us.
How do I book?

The easiest way to book is online as this can be done at your convenience and so long as the information given is correct, it will be the same price as booking over the phone.

But if you want to speak to us then our London based call centre is on hand to answer whatever questions you may have or take your booking over the phone.
Can I rely on you to turn up on the day?

Absolutely! We’ve never failed to turn up to a customer. It doesn’t matter what the world chucks at us, we will be there!
Can I travel in the van?

We guarantee 1 passenger seat in all our vans. The only exception is when you are booking 3 movers, as the van only has 3 seats in it.

If you need two passengers to travel in the van, please let us know this at the time of booking and we will try to accommodate this as best we can, but we offer no guarantees as the job before or after you may require 2 movers and the spare mover needs to travel in the van.
Do I need to pre-book?

Not necessarily but booking at least 7 days in advance will normally mean that we can do whatever day and time you want. If you book with less than 7 days’ notice, then we will always try to fit you in wherever possible.
What happens if I go over my booked time?

We do advise for our customers to book enough time for their move and if you’re unsure maybe add on 30-60 mins. As this can save you time, money, and stress in the long run.

That being said, we do understand that sometimes customers accidently underestimate the amount of time they need to move, therefore if you go over your booked time, we will charge the standard rate for the first half hour but after that every additional half hour will have a 25% surcharge on top.

For customers that are way off with their estimations there may be circumstances where we must finish the job off on another day or time when we have availability. As we may have another customer to move after you and we cannot continuously postpone them.
What do I do if I want to complain?

In the unfortunate event of you wanting to complain about something this must be done via email. Please send this to enquiries@theyellowvancompany.com. Once reviewed by us we will be in contact with you.
Where are you based?

We are London based with our headquarters in Mitcham, South London. But that doesn’t limit us to where we can go. We carry out jobs all over London, if you keep your eye out, you’ll see our vans dotted in the north, east, south, and west.
What size are your vehicles?

We operate 2 types of vans: Large Transit and Luton Van. Please see the dimensions for the vans below. If your building or the parking in the building has a height or width restrictions we must know in advance as we sometimes send a bigger van at no extra cost if your original van is delayed.

Large Transit:
Length: 3.5m (Internally), 6.0m (Externally)
Height: 1.9m (Internally), 2.55m (Externally)
Width: 1.6m (Internally), 1.8m (Externally)

Luton Van:
Length: 4.0m (Internally), 6.7m (Externally)
Height: 2.2m (Internally), 3.3m (Externally)
Width: 2.0m (Internally), 2.0m (Externally)
What are your quotes based on?

Our removal quotes are based on several factors. Location, distance of the move, complexity of the move (what floor each address is on etc.), what type on van you need us to send, the number of movers you need, and the amount of time needed. Packing and storage will also be factored if you require them.
Do I need to organise parking?
If parking is difficult outside your property or is restricted to permit holders, please organise the necessary access for us prior to our arrival. For “pay and display” areas, you may cover the costs on the day.

Regarding Restricted Parking: We will not park in areas where a fine may be issued unless a £80 parking security payment is made in advance. Please note the following terms for this payment:
- Upfront Cost: The £80 is payable before work begins to cover potential Penalty Charge Notices (PCNs).
- The 12-Week Guarantee: Because traffic authorities often experience delays in issuing fines, we hold this payment for 12 weeks.
- Refund Policy: If we have not received a ticket or notice of contravention relating to your job within 12 weeks of the completion date, please contact us and we will refund the £80 in full.
Can we tip the movers?

Yes, feel free to tip the movers if you feel that they have done an excellent job.